{"id":4744,"date":"2026-04-21T11:07:48","date_gmt":"2026-03-26T14:28:58","guid":{"rendered":"https:\/\/www.apeldoorn.nl\/regelen-en-weten\/melding-klacht-of-bezwaar\/klacht-over-hoe-u-bent-behandeld\/"},"modified":"2026-06-30T16:54:07","modified_gmt":"2026-06-30T14:54:07","slug":"klacht-over-de-gemeente","status":"publish","type":"page","link":"https:\/\/www.apeldoorn.nl\/fr\/regelen-en-weten\/melding-klacht-of-bezwaar\/klacht-over-de-gemeente\/","title":{"rendered":"Plainte contre la commune"},"content":{"rendered":"<div data-acfblock=\"Uitklapper-1\" class=\"section section--grey\">\r\n\t<div class=\"container\">\r\n\t\t<div class=\"row justify-content-center\">\r\n\t\t\t<div class=\"col editor  elementOnTop\">\r\n\t\t\t\t<div class=\"accordion\" id=\"accordion1\">\r\n\t\t\t<div class=\"accordion-item\">\n\t\t\t  <h2 class=\"accordion-header\" id=\"heading-u1-i1\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-u1-i1\" aria-expanded=\"false\" aria-controls=\"collapse-u1-i1\">\n\t\t\t\t  <span class=\"accordion-toggle\"><\/span>Quand pouvez-vous d\u00e9poser une r\u00e9clamation ?\t\t\t\t<\/button>\n\t\t\t  <\/h2>\n\t\t\t  <div id=\"collapse-u1-i1\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-u1-i1\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t  <ul>\n<li>Si vous n'\u00eates pas satisfait de la mani\u00e8re dont vous avez \u00e9t\u00e9 trait\u00e9 par un agent de la commune.<\/li>\n<li>Cet \u00e9v\u00e9nement s'est produit il y a moins d'un an.<\/li>\n<li>Si votre r\u00e9clamation n'a pas d\u00e9j\u00e0 \u00e9t\u00e9 trait\u00e9e.<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t  <\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"accordion-item\">\n\t\t\t  <h2 class=\"accordion-header\" id=\"heading-u1-i2\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-u1-i2\" aria-expanded=\"false\" aria-controls=\"collapse-u1-i2\">\n\t\t\t\t  <span class=\"accordion-toggle\"><\/span>Signaler un probl\u00e8me ou faire une r\u00e9clamation\t\t\t\t<\/button>\n\t\t\t  <\/h2>\n\t\t\t  <div id=\"collapse-u1-i2\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-u1-i2\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t  <p>Dans certaines situations, il ne s'agit pas d'une plainte, mais par exemple d'une r\u00e9clamation ou d'un signalement concernant l'espace public.<\/p>\n<h3>Recours<\/h3>\n<ul>\n<li>Si vous n'\u00eates pas d'accord avec une d\u00e9cision de la commune, par exemple concernant l'octroi d'un permis, d'une aide sociale ou d'une subvention, vous pouvez alors <a class=\"intern\" href=\"https:\/\/www.apeldoorn.nl\/regelen-en-weten\/melding-klacht-of-bezwaar\/bezwaar-tegen-een-beslissing\/\">faire opposition<\/a>.<\/li>\n<\/ul>\n<h3>Signalement concernant l'espace public<\/h3>\n<ul>\n<li>Votre m\u00e9contentement concerne-t-il un \u00e9l\u00e9ment endommag\u00e9 dans la rue, avez-vous constat\u00e9 une pollution ou remarqu\u00e9 des nuisances ? <a class=\"intern\" href=\"\/meldingen-overzicht\">Dans ce cas, signalez-le<\/a>. Les signalements concernent par exemple les d\u00e9chets, la pollution, les espaces verts, les obstacles sur la chauss\u00e9e, les lampadaires cass\u00e9s, la circulation, les nuisances, les graffitis, la fraude au logement ou les entreprises qui ne respectent pas les r\u00e8gles environnementales. En nous envoyant un signalement, vous nous indiquez ce qui se passe et \u00e0 quel endroit. Cela nous permet de prendre les mesures n\u00e9cessaires.<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t  <\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"accordion-item\">\n\t\t\t  <h2 class=\"accordion-header\" id=\"heading-u1-i3\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-u1-i3\" aria-expanded=\"false\" aria-controls=\"collapse-u1-i3\">\n\t\t\t\t  <span class=\"accordion-toggle\"><\/span>Que devient votre r\u00e9clamation ?\t\t\t\t<\/button>\n\t\t\t  <\/h2>\n\t\t\t  <div id=\"collapse-u1-i3\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-u1-i3\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t  <p>Une fois votre r\u00e9clamation d\u00e9pos\u00e9e, vous recevrez syst\u00e9matiquement un accus\u00e9 de r\u00e9ception.<br \/>\nNous vous contacterons par t\u00e9l\u00e9phone dans un d\u00e9lai de 5 jours ouvrables afin de discuter avec vous des d\u00e9tails de votre r\u00e9clamation et de la suite \u00e0 y donner. Dans un premier temps, nous nous effor\u00e7ons toujours de r\u00e9soudre votre r\u00e9clamation directement avec vous. Si cela aboutit et que vous \u00eates satisfait, la r\u00e9clamation est alors class\u00e9e. Dans le cas contraire, un examen plus approfondi sera men\u00e9 par le service municipal concern\u00e9 et vous recevrez une r\u00e9ponse \u00e9crite \u00e0 ce sujet.<\/p>\n<p>Vous ne parvenez pas \u00e0 effectuer votre demande en ligne ? Dans ce cas, envoyez-nous un courrier en pr\u00e9cisant les \u00e9l\u00e9ments suivants :<\/p>\n<ul>\n<li>qu'il s'agit d'une plainte<\/li>\n<li>une description claire de la r\u00e9clamation<\/li>\n<li>la raison pour laquelle vous d\u00e9posez une plainte concernant ce comportement<\/li>\n<li>votre nom, votre adresse et votre num\u00e9ro de t\u00e9l\u00e9phone<\/li>\n<li>la date de l'\u00e9v\u00e9nement<\/li>\n<li>la personne et\/ou le service qui, selon vous, n'a pas agi correctement<\/li>\n<\/ul>\n<p>Envoyez votre lettre \u00e0<\/p>\n<p>Commune d'Apeldoorn<br \/>\n\u00c0 l'attention de : responsable des r\u00e9clamations<br \/>\nBo\u00eete postale 9033<br \/>\n7300 ES Apeldoorn<\/p>\n<h3>Vous n'\u00eates toujours pas satisfait ?<\/h3>\n<p>Vous n'\u00eates pas satisfait de la mani\u00e8re dont votre r\u00e9clamation a \u00e9t\u00e9 trait\u00e9e ? Dans ce cas, veuillez contacter le <a class=\"external externe-link\" href=\"https:\/\/www.nationaleombudsman.nl\/\">M\u00e9diateur national<\/a>.<\/p>\n\t\t\t\t<\/div>\n\t\t\t  <\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Een klacht indienen over de manier van behandelen door de gemeente.<\/p>","protected":false},"author":13,"featured_media":0,"parent":4736,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"wp-custom-template-product","meta":{"_acf_changed":false,"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","ep_exclude_from_search":false,"footnotes":""},"categories":[],"tags":[],"folder":[],"class_list":["post-4744","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Klacht over gemeente Apeldoorn | Gemeente Apeldoorn<\/title>\n<meta name=\"description\" content=\"Een klacht indienen over gemeente Apeldoorn. 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