Complaint about the municipality

If you feel that you have not been treated fairly by a civil servant or an official, you can lodge a complaint. For example, because the civil servant was unfriendly, or because you received a late response or no response at all from us? Before you lodge a complaint, we advise you to first read the information below, which can be found by clicking the ‘read more’ button.

 
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Submit a complaint
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  • If you are not satisfied with the way you have been treated by a member of the local authority.
  • The event took place no more than a year ago.
  • If your complaint has not already been dealt with.

In some situations, it is not a complaint but, for example, an objection or a report concerning a public space.

Objection

  • If you disagree with a decision made by the local authority – for example, regarding the granting of a licence or the award of social security benefits or a grant – you can to object.

Public space notification

  • Is your complaint about something that’s broken on the street, have you spotted litter, or are you experiencing a nuisance? Please report it. Reports may, for example, concern litter, pollution, green spaces, obstacles on the road, broken lampposts, traffic, nuisance, graffiti, housing fraud or businesses that do not comply with environmental regulations. By submitting a report, you let us know what the issue is and where it is located. This enables us to take action.

You will always receive confirmation of receipt once you have submitted your complaint.
We will contact you by telephone within 5 working days to discuss the matter in more detail and how to proceed. We always try to resolve your complaint directly with you in the first instance. If this is successful and you are satisfied, the complaint is then closed. Otherwise, the relevant municipal department will carry out a further investigation and you will receive a written response.

Are you having trouble submitting your application online? If so, please send a letter and include the following in your letter:

  • that this is a complaint
  • a clear description of the complaint
  • the reason why you are making a complaint about this behaviour
  • your name, address and telephone number
  • the date of the event
  • the person and/or department which, in your opinion, has not behaved correctly

Please send your letter to

Municipality of Apeldoorn
For the attention of: Complaints Coordinator
PO Box 9033
7300 ES Apeldoorn

Are you still not satisfied?

Are you dissatisfied with the way your complaint has been resolved? If so, please contact the National Ombudsman.

More information

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