You can report damage if you believe the municipality of Apeldoorn is responsible. For example:
- Due to an error on the part of the local authority (such as during roadworks);
- Because of something the local authority should have done but failed to do (such as maintenance).
Examples of situations:
- A council-owned tree falls on your car due to a lack of maintenance;
- Your property is damaged as a result of excavation work;
- A council vehicle causes damage.
Please note:
Was the damage caused by a company carrying out work on behalf of Apeldoorn City Council? If so, the council is usually not liable. In that case, we advise you to contact the company in question directly.
If you do not know which company carried out the work, please state this in your report. If we can identify which company it was and you give us your consent, we will forward your report (including photos, personal details, etc.) to that company. They can then work with you to resolve the damage.
Tip: Make sure you also report the damage to your own insurance company
- Your insurance company often pays out more quickly;
- Sometimes there are terms and conditions that are more favourable to you.
- Your insurer can claim the damages from the local authority on your behalf;
- Do you have legal aid? They can help you draft your application and with the subsequent procedures.
In order to assess your request properly, we require the following information:
You must provide evidence of:
- What the damage is;
- What the costs are and that they are reasonable;
- Why the local authority is liable for the damage.
Please therefore include all the relevant information:
- Description of what happened (where, when, how);
- Photos of the damage and the location (please indicate the direction in which you were walking or driving if you were a road user);
- Vehicle registration number (in the event of damage to the vehicle);
- Witness statements (if available);
- Receipts for damaged items;
- Quotations or invoices for repairs;
- Information about your insurance;
- Whether you are the owner of the damaged property (or on whose behalf you are reporting it);
Information about previous reports made to the local authority (date, contact person, details).
Report online
Use the online form at the top of the page to report your claim easily.
Would you prefer to receive it by post?
Please send your report to:
Municipality of Apeldoorn
PO Box 9033
7300 ES Apeldoorn
Please include the following in your letter:
- Your contact details (name, address, telephone number, email address, bank account number);
- Description of the incident (date, time, location, circumstances);
- Photos of the damage and the location (please indicate the direction in which you were walking or driving if you were a road user);
- A description of the damage, together with supporting documents (purchase receipt, repair quote, witness statement, expert’s report, photographs of the damage)
- Whether you are insured for this damage and whether you have already reported it to your insurer.
- Whether you consent to your report being forwarded to another party (if necessary).
- Whether you are the owner of the damaged property (or on whose behalf you are reporting it);
- Whether you have previously reported the damage or situation to the local council (date, contact person, details).
Once we have received your report, you will receive a confirmation. It will state:
- Whether we need any further information;
- What you can expect from us.
Processing time:
We aim to process your request within 8 weeks. Sometimes it takes longer, for example if further information is required.