Senior Civil Affairs Officer

This vacancy from Senior Civil Affairs Officer (32–36 hours) This is your next step if you:

• a varied job where you can really make a difference.
• enjoys delving into the legislation on private international law to find answers to complex questions raised by members of the public.
• We would love for you to share your vision of outstanding service with us. We offer plenty of scope for renewal, innovation and a customer-focused approach.

Here’s what you’ll be doing
Variety and a challenge: as a Civil Affairs specialist, you’ll certainly find both at Apeldoorn City Council. One moment you’ll be at the counter handling an application for naturalisation, an initial registration from abroad or a birth registration; the next, you’ll be on the phone or in the back office providing information, processing digital declarations and divorces, or updating the Municipal Personal Records (BRP). You’ll be up to date with the relevant legislation, advising and assisting residents. Your day-to-day tasks will include:

• applications relating to the BRP, nationality legislation, private international law, naturalisation and the processing of changes in the system;
• 1^e registrations and resettlements from abroad;
• assess and process foreign source documents;
• civil registry declarations, both at the counter and online, and processing changes;
• classifying marriages and civil partnerships;
• all administrative tasks relating to marriages and civil partnerships;
• participating in elections and the organisation of elections.

“In this friendly team, no two days are the same. The variety of tasks makes the work both enjoyable and challenging.” Your new colleague Maureen Schiphorst, Civil Affairs Department

Here’s what you need to take
You’re strong on the substance, but what makes you a truly excellent Civil Affairs specialist is your focus on customer service and process optimisation. You thrive on getting to the bottom of things and making things even better or easier for residents. With your positive attitude, you adapt easily to changing circumstances. Naturally, you have a good understanding of the relevant legislation and regulations and know how to keep these up to date independently. You are also available for at least four days a week and can work during the evening opening hours (Thursdays). In addition:

• you have a relevant higher professional education (HBO) qualification and have completed additional training in the field of Civil Affairs/Civil Registry (BABZ/MLO-BZ)
• you have several years’ demonstrable experience in the Civil Affairs department;
• You have knowledge and experience in the field of public services, civil affairs and computerised systems, including iBurgerzaken.

Working for Apeldoorn…
…means working for an open and ambitious organisation. With a population of 168,000, we are the 12th^e A municipality in the Netherlands. Together with around 2,000 colleagues, we are working to shape Apeldoorn today and tomorrow.

So there’s plenty of challenge in store for you and your team! You’ll be working in a team of 40 colleagues. What characterises your new team? We’re a sociable team and we’re up for any challenge. At Apeldoorn City Council, you’ll not only be working to provide the best possible service to residents and businesses, but also on your own personal development. With plenty of opportunities for development, we’re an ambitious organisation. You won’t often find a closed door here, but you will find reliable and innovative colleagues!

Here’s what we offer you

• A contract of employment initially for one year, with the prospect of a permanent position;
• A gross monthly salary of between €3,246 and €4,556 (scale 8), based on a 36-hour working week;
• An Individual Choice Budget (IKB) of 17,45% on top of your salary. You can use this, for example, for:
• Extra income by having it paid out.  
• Buying extra holiday hours.
• A good work-life balance, with the option to save up leave and flexible working hours;
• A focus on the opportunities we offer as an employer in the areas of learning and development, both in terms of professional skills and career progression;
• 201.6 holiday hours based on a 36-hour week;
• An attractive pension scheme;
• It’s a lovely setting, as our townhouse has been beautifully modernised and fitted out to support flexible working;
• Can you work (partly) from home in your role? If so, you will receive a home-working allowance;
• Do you travel to work by public transport? If so, you’ll be fully reimbursed. Do you travel by car, bike or on foot? If so, you’ll receive an allowance for this.

Let’s get to know each other
You can apply via the ‘Apply’ button. This vacancy has no closing date; we will remove the advert once we have received a sufficient number of applications. Do you have any questions about the vacancy? If so, please contact Erica Sluijmers on 06 18418438 or Dion Klopman, Team Manager, Public Affairs on 06 39 31 56 58. 

Everyone’s taking part
Apeldoorn City Council is an inclusive organisation. We firmly believe that a diverse organisation enables us to be better prepared for developments in society. As well as your talents and qualities, you also bring your background and preferences with you. You’re welcome here!

Recruitment agencies are asked to refrain from contacting us regarding this vacancy.